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Privacy Policy

Allergy Life Health is an initiative proudly brought to you by Allergy Life Australia: a national non-profit registered charity.

This privacy policy sets out how we use and protect any information that you give us when you use Allergy Life Australia platforms, associated Allergy Life Australia platforms (i.e. Allergy Life Health) and associated social media platforms.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or associated Allergy Life Australia platforms and associated social media platforms, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Username and password

Allergy Life Australia considers registration information private, and maintains that the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password. In circumstances where a password is forgotten, the password must be reset using a validated email address.

We take your privacy seriously

We collect and store personal Information with the understanding that such information is privileged and to be used only for the purpose for which it was disclosed.

We may collect the following information: 

  • name
  • contact information including email address and phone number
  • information relevant to registration, listing, services, customer surveys and/or offers
  • demographic information such as location, postcode, allergies, preferences and interests
  • listing information such as category, type, conditions, features, billing
  • any other related information

Security of personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for several years.

The website contains hyperlinks to external resources, hosted and operated by third parties. These parties have their own privacy policies, including cookies, and we urge you to review them carefully. We do not accept any responsibility or liability for the handling of your personal information when visiting these external resources; your use of those third party resources and/or websites is your own responsibility.

Use of cookies

Allergy Life Australia uses cookies to track your preferences regarding Allergy Life Health site’s features such as the “remember me” login feature and Accessibility settings feature. If you block cookies, you may not be able to register as a consequence.

We use cookies to ensure you get the best user experience on our website. We use Google Analytics to anonymously measure your use of this website to improve your experience. Cookies are used to log you in to our site and provide a session which allows our site to temporarily and securely remember your preferences, e.g. the information you fill in on the registration form before you submit it.

Use of location

Allergy Life Australia allows you to search through the Allergy Life Health maps for Healthcare providers using the find my location feature. We use Google Maps to assist you in finding your location through a secure and private API and do not store any of your location information after you have used this.

Use of collected personal information

Personal information is information or an opinion that identifies an individual. All your personal information is protected using secure website protection software. Personal information we collect include: names, addresses, email addresses and phone numbers. This information is obtained via our website, Allergy Life Health user registration and/or social media platforms. We collect your personal information for the primary purpose of providing our services to you.

Allergy Life Australia will NOT sell, rent or otherwise willingly transmit the recorded personal information to any third party. We only use the recorded personal information for;

  • Service administration purposes, e.g. sending you password reminders, registration confirmations, etc.
  • To contact you regarding the service you have used on our websites or social media platforms.
  • To personalize your experience through the storage of your preferences in cookies and/or our site’s database.
  • Analyse the use of our website and improve its usability.

If Allergy Life Australia ever wishes to use the recorded personal information for other uses, we will notify you beforehand so that you have the chance to opt-out from these new uses.

When we contact you

We may contact you for the following reasons:

  • When you register or modify a user account, request a username/password reminder or reset, or in any other case where you perform an action related to the administration of the information stored in your user account.
  • We may contact you if your service details have changed
  • We may contact you to send you a copy of your service details
  • We may contact you to provide you with general information such as a newsletter and notification communications

We may also directly contact you – manually sending out emails – under special circumstances such as:

  • Suspecting that your account is compromised by an unauthorised third party.
  • Before, during or after server-related incidents which may seriously hamper your ability to use our services.
  • In case you have crossed the line of fair use of our services.
  • If you have so asked us with an email, ticket, personal message, instant message or any other form of contact.

Information sharing with third parties

Information collected by Allergy Life Australia on Allergy Life Australia platforms, associated Allergy Life Australia platforms (i.e. Allergy Life Health), and associated social media platforms will not be shared with any third parties. Not in their raw form, not in a processed or aggregate form. We do not share personal information with third parties except as stated in the “Use of collected Personal information” article above.

Privacy policy for minors

If you are considered a minor in your jurisdiction (for example, people under 18 years of age) you must get your parent’s/guardian’s permission before submitting any content, personal information or using services from Allergy Life Australia platforms, associated Allergy Life Australia platforms (i.e. Allergy Life Health) and associated social media platforms. If you or your parent/guardian believes beyond doubt that such information have been submitted in violation of the above term, you may submit to us relevant proof so that we can remove the offending information from our websites, platforms and records.

Contact information

If you have any questions regarding our Terms and Conditions and Privacy Policy, you may contact us via the “Contact” link on the website or by emailing

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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